Mels Pledge

Mels Pledge

It is our pledge to provide exceptional service
to our customers by:

  • Understanding customers come first
  • Delivering a smiling, helpful, positive, professional outlook and
    attitude
  • Treating everyone with respect, fairness, dignity, and nondiscrimination
  • Listening to our customers with a caring demeanor
  • Returning phone calls within one business day if possible.
  • Providing knowledgeable answers, and resolving issues promptly
    and accurately – within 24 hours if possible
  • Keeping customers informed about their concerns
  • Thanking and acknowledging our customers
  • Continually exceeding customer expectations
  • Soliciting customer feedback to improve our services

If you feel that we have not lived up to the above pledge, feel free to let us know.