It is our pledge to provide exceptional service
to our customers by:
- Understanding customers come first
- Delivering a smiling, helpful, positive, professional outlook and
- Treating everyone with respect, fairness, dignity, and nondiscrimination
- Listening to our customers with a caring demeanor
- Returning phone calls within one business day if possible.
- Providing knowledgeable answers, and resolving issues promptly
and accurately – within 24 hours if possible
- Keeping customers informed about their concerns
- Thanking and acknowledging our customers
- Continually exceeding customer expectations
- Soliciting customer feedback to improve our services
If you feel that we have not lived up to the above pledge, feel free to let us know.